HOW CAN I FIND THE ACCOMMODATION I’M LOOKING FOR?
You can do a search by city/area filling out the ‘Destination’ fields, ‘Arrival’ ‘Departure’ dates
and number of ‘Persons’ present in the box on the left of the BBItalia.it
homepage. In a matter of seconds, you’ll be able to see all the cards
for available accommodation.
If you already know the accommodation code
you can insert it in the ‘Quick
Search’ field on the top right of the homepage.
While if you want to do a general search without dates, you can use the
map of Italy, click on the links for the main areas or write the name of the
area in ‘Quick Search’.
WHERE CAN I FIND ACCOMMODATION PRICES?
You’ll find the exact prices in the card of all accommodation structures
that have booking with immediate confirmation. For the accommodation
structures with booking ‘on request’ the price is approximate as
the final price will be set and sent to you when specifically requested.
the B&B prices shown refer to the price per person per night. The prices
of apartments and holiday homes refer to the entire structure, irrespective
of the number of people.
WHAT DO THE CROWNS MEAN?
We have separated our accommodation into three quality groups, called
Crowns, according to prestige, location and services offered. For more
details check our ‘Conditions’ section on the home page.
DOES PRIVATE BATHROOM MEAN EN-SUITE BATHROOM?
Private bathroom doesn’t necessarily mean en-suite, if it is en-suite
it’s specified in the accommodation’s description card. It is however
exclusively for guests’ use.
WHAT DOES SHARED BATHROOM MEAN?
If you book accommodation without private bathroom but with a shared
bathroom, you share the bathroom with the family and/or other guests.
HOW CAN I CHECK AVAILABILITY OF ACCOMMODATION ON THE SITE?
You can filter the accommodation list by area, neighborhood and places
of interest and order the list by price, name, clients’ reviews, location.
Your results will show two types of accommodation:
Accommodation that can be booked on line with immediate
You can check availability and the definitive price for
your chosen period by inserting your arrival/departure dates, the number and type of room from the
card. If available you can book straight away and receive immediate confirmation
Accommodation that can be booked on request by sending availability
For this type of accommodation immediate confirmation is not available. To check
availability and receive an offer, click on ‘Request Availability’ on
the accommodation’s description card. Within 24 hours you’ll receive
an answer by email, if there is availability you can book straight away and you’ll
receive immediate confirmation by email.
HOW CAN I CONFIRM A BOOKING?
1 – For accommodation with immediate confirmation:
Once you’ve checked availability for accommodation that suits your
needs, you can book by simply inserting your details and making payment
in one of the following ways:
1) Clicking Confirm Order with ‘Credit Card’.
Just fill in your credit card details and your email address. The payment
passes through a safe and protected channel for the transmission of sensitive
data and is carried out in accordance with maximum safety standards (Protocol
ssl3 a 128 bit) Credit card details are never sent to BBitalia.it and are
directly managed by the bank, without showing financial details. For each
booking carried out, you’ll receive two confirmation emails, one from
the bank and one from BBItalia.it. We advise you to print out the page
with this information.
2) Clicking Confirm Order with “Paypal”.
3) Clicking Confirm Order with ‘Bank Transfer’ ( only Italian
You will be able to view the bank coordinates to make the bank transfer.
At the same time you will receive an email confirming your option complete
with bank coordinates. Once you have made the bank transfer, send a
copy by fax (066878619) or by email to email@example.com, you will immediately
receive an email confirming your booking.
Just like all airline companies and most tourist booking portals, for
us too advance payment represents the best form of security and guarantee
for the client as it means having your travel voucher straightaway and confirmation
that your chosen accommodation is 100% booked and confirmed
2 - For accommodation on request:
This accommodation is unable to confirm the booking online so the
booking request is forwarded to the accommodation which must answer
the request within 48 hours. If availability is confirmed, you’ll be
asked to pay a deposit at the time of booking. The rest will be
paid directly at the accommodation on the day of arrival.
WHAT ARE THE DIFFERENT PAYMENT METHODS?
You can pay by credit card, we accept Visa, Visa Electron, Mastercard,
Postepay and prepaid cards, paypal and bank transfer (bank coordinates
sent at the time of booking).
Bbitalia.it uses a protected channel for the transmission of sensitive data and
payment is carried out in accordance with maximum safety standards (Protocol
ssl3 a 128 bit). Credit card details are never sent to BBitalia.it and are directly
managed by the bank, without showing financial details. For each booking carried
out, you’ll receive two confirmation emails, one from the bank and one
from BBItalia.it. We advise you to print out the page with this information.
CAN I BOOK BY TELEPHONE?
Yes. If you want assistance in your own language and to book by phone,
contact the Booking Centre at the number on the home page. You’ll need
to have an email address or a fax number to receive our proposal.
WHERE CAN I FIND THE ACCOMMODATION’S ADDRESS, TELEPHONE NUMBER AND EMAIL?
When you have completed the booking procedure you’ll receive an email
of confirmation with all the accommodation details including the link ‘how
to get there’.
HOW DO I KNOW IF MY BOOKING HAS BEEN CONFIRMED?
Once the booking procedure is finished, you’ll receive an email confirming
your booking with all the details about the room booked, the accommodation
address and the booking code. We advise you to write or print out the page
with this information.
I’VE MADE A BOOKING BUT I HAVEN’T RECEIVED AN EMAIL WITH CONFIRMATION, WHAT SHOULD I DO?
Check the inbox and spam box of the email address you used at the time
of request. Should you not find the email of confirmation you can contact
us by phone or at firstname.lastname@example.org and we will send you it again.
IS THERE A MINIMUM NUMBER OF NIGHTS FOR BOOKINGS?
Yes, the minimum booking for all accommodation is two nights.
IS THERE A DISCOUNT FOR LONG STAYS?
You can avail of a 15% discount if your booking is minimum 15 days. In
this case make your booking request at the Booking Centre by phone or by email
at email@example.com. We’ll send you a booking form with the price already
HOW MUCH DO KIDS PAY? ARE THERE DISCOUNTS FOR KIDS?
Children up to 2 years old are free, if there a cot can be added, you’ll
find the information in the accommodation description and with the icon ‘Features’.
In any case, you must indicate the presence of a child in the fled ‘Notes’ when
Children between the ages of 2 and 6 have a reduction of 50%.
If you want to make a booking including children, contact the Booking Centre
or by email at firstname.lastname@example.org.
I’M TRAVELLING ALONE AND CAN’T FIND SINGLE ROOMS AVAILABLE FOR MY DATES, ARE THERE TWINS THAT CAN BE BOOKED BY ONE PERSON?
Some accommodation accepts bookings of twin rooms for single use. To
find out and book, contact the Booking Centre by phone or by email at
email@example.com. We’ll send you a booking form with personalized
HOW CAN I CANCEL OR MODIFY MY BOOKING?
You can cancel or modify your booking with the links ‘how to cancel a
booking’ and ‘how to modify a booking’ that you’ll
find in the email you were sent at the time of booking confirmation.
In any case, you’ll receive an email confirming your booking cancellation/modification.
BBItalia.it will see to sending an email of cancellation/modification to the
The relative reimbursement will be calculated based on the cancellation
rules which can be seen in the section ‘Conditions’ on the BBItalia.it
BBItalia.it does not accept booking cancellation/modification requests
by other means or sent to other email addresses.
must be performed following one of the two procedures shown above.
HOW CAN I CHECK THAT MY BOOKING HAS BEEN CANCELLED/MODIFIED?
You’ll receive an email confirming your booking cancellation/modification.
BBItalia.it will see to sending an email cancelling/modifying the booked
WILL I BE REIMBURSED IF I CANCEL MY BOOKING?
Calculations for reimbursement are based on the cancellation rules.
You can see details in the ‘Conditions’ section on the BBItalia.it
CAN I REQUEST THE PURCHASE INVOICE IN THE NAME OF MY COMPANY? CAN I REQUEST A MODIFICATION OF THE INVOICE HEADING?
To ask for a copy of the purchase invoice or any other requests of modification
you can contact us by email at firstname.lastname@example.org
HOW CAN I ORGANIZE MY CHECK IN AND CHECK OUT AT THE SELECTED ACCOMMODATION?
You can let your accommodation know your arrival time with the link ‘already
know your arrival time’ that you’ll find in the email you were
sent at the time of your booking confirmation. 3 days before your stay,
you will also receive an email from email@example.com with
a link for confirming your check-in time.
Any check-in time restrictions are shown on the accommodation card.
Any arrival delays should be communicated directly to the accommodation
by email or telephone.
Check-out is usually by 11 a.m. You can ask the accommodation directly
about leaving luggage should you need to.
I ALREADY KNOW I’LL BE ARRIVING AT THE ACCOMMODATION AFTER MIDNIGHT, SHOULD I DECLARE THIS BEFORE BOOKING?
In the case of very late arrivals, make sure you’ll be able to check-in
by calling the Call Centre at +39 06 68 78 618 or by sending us an email at firstname.lastname@example.org before booking.
ARE THERE TIME RESTRICTIONS AND PARTICULAR RULES WHEN STAYING IN A B&B?
All the B&B families with BBitalia.it are extremely hospitable and take
into account our clients’ needs including times creating a pleasant,
respectful home sharing. Usually you’ll be given the house keys to ensure
total freedom. Should the accommodation not leave keys with guests,
find this information in the accommodation description. In any case,
you can enter and leave the B&B with total freedom.
WHAT IS THE “NO PROBLEM” INSURANCE and the exclusive “B&B TOP CLIENT” service?
It is an actual insurance policy stipulated with EuropAssistance,
the leading European tourist insurance company that starts 24 hours
before arrival at the accommodation and lasts the entire length of
your stay and
covers clients for problems of luggage theft, medical assistance
and possible re-entry into country of origin. The exclusive “B&B
Top Client” service
can be added to this policy to offer clients a telephone operator
before, during and after their stay for any possible assistance requests.
for just a few euros.